Shipping Information

Processing Time

Original Artwork: Orders are carefully packed and shipped within 5 business days after payment is received.

Custom Commissions: Shipping timelines will be discussed during the commission process and depend on the artwork’s completion date.

Shipping Methods

All artwork is shipped using a variety of carriers based on artwork size.

Tracking information will be provided once your order has been shipped.

Packaging

Artwork is securely packaged using high-quality materials to protect it during transit.

Depending on the piece, this may include protective wraps, reinforced boxes, and corner protectors for framed works.

Shipping Costs

Free Shipping: Complimentary shipping is available throughout Australia.

International Shipping: Shipping costs vary based on the size, weight, and destination of the artwork. Please contact Shannon for a shipping quote prior to purchase.

Delivery Times

Delivery times vary depending on the destination:

Domestic: Typically 5-7 business days, depending on metropolitan or regional destination, and time of year..

International: Typically 10-21 business days, depending on customs clearance and location.

Customs and Duties (For International Orders)

Import taxes, customs duties, and fees may apply for international orders and are the responsibility of the buyer. Please check your country’s import policies for details.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact Shannon immediately. Include photos of the damage and the packaging, and I will work with you to resolve the issue.

Local Pickup (Optional)

If you’re within the Mackay and Sarina region, I offer a free local pickup option. Details will be provided with your order confirmation.

If you have any questions about shipping or need assistance with your order, please feel free to reach out.